Privacy policy

Privacy Policy

LUMI Studio ("we", "us", or "our") is committed to protecting your personal data in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region ("PDPO") and applicable global privacy laws.

Data We Collect

When you visit or place an order via lumistudio.com, we collect necessary personal information, including:

• Order Information: Name, shipping address, billing address, email address, phone number, and payment information.
• Device Information: IP address, browser type, time zone, and cookies for analytical and security purposes.

Use of Personal Data

We collect and use your personal data for the following purposes:

• Fulfilling orders, processing payments, and arranging international logistics.
• Communicating with you regarding your orders or customer support queries.
• Preventing fraudulent transactions and ensuring network security.
• Sending promotional materials (only if you have provided explicit opt-in consent).

Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal data to third parties. We share data strictly with essential service providers necessary to operate our platform, such as Shopify (store hosting), secure payment gateways, and international delivery courier services.

Data Access & Correction Rights

Under the Hong Kong PDPO, you have the right to request access to and correction of the personal data we hold about you. To exercise these rights or request data deletion, please contact our Data Protection Lead at support@lumistudio.com.